FAQs

GENERAL QUESTIONS

What is the status of my order?
Once your order has been placed, you will receive a confirmation email with your order details. When your package is shipped, we will also send tracking information so you can follow your order status.

Can I change my order?
We can only make changes to orders that have not yet been processed for shipping. If your order is already marked as preparing for shipping, shipped, or delivered, we are unable to make changes.

PAYMENT

What payment methods do you accept?
We accept the following main payment methods:
● PayPal
piquantfind uses PayPal to process secure payments. Through PayPal, we accept major cards including Visa, MasterCard, American Express, and Discover.

● Secure Credit Card Payment
We also accept direct credit card payments, including Visa, MasterCard, American Express, and Discover.

Which currency will I be charged in?
All transactions on our store are processed in USD. If your card uses another currency, your bank or card provider may apply the appropriate exchange rate.

Do you offer installment payment options?
We may offer installment payment options depending on your payment method and location. Availability will be shown at checkout if applicable.

SHIPPING

Where do you ship?
We ship to many countries worldwide, including regions in Asia, North America, Central America, Europe, and Oceania. Available shipping options will be shown during checkout based on your location.

How long does it take to ship my order?
After you place your order, processing usually takes 3 to 7 business days. Shipping time will vary depending on the delivery method selected and the destination country.

How can I track my package?
Once your order has been shipped, you will receive a tracking email with the information needed to monitor your package.

What if I'm not home when my order arrives?
If you are unavailable at the time of delivery, the courier may attempt delivery again, leave the package in a safe place, or contact you to arrange a new delivery date, depending on the shipping carrier and your country. In some cases, you may need to collect the parcel from your local post office or pickup point.

RETURNS

Do you accept returns?
Yes, we accept returns under the following conditions:

  • The item was purchased from our online store

  • The item has not been used

  • The return request is made within 14 days of delivery

To request a return, please contact our customer support team.

Can I exchange an item?
Yes, we accept exchanges under the same conditions as returns. If you would like to exchange an item, please mention this when contacting our support team for return instructions.

Are returns free?
To return an item, please contact customer service first to obtain the correct return address and instructions. In some cases, return shipping may be free. If the return is not due to a store error, the return shipping cost may be deducted from your refund.

How long does it take to process a return?
Returns are typically reviewed within 14 days after they arrive at our return facility. Once your return is approved, your refund, exchange, or store credit will be processed within 14 days.

If you still have any questions or concerns, please contact our Support Center.